Shipping
Free standard shipping on all US orders over $75. Orders under $75 ship for a flat rate of $7.95.
Standard shipping typically arrives in 5–7 business days after fulfillment. Expedited options are available at checkout.
Orders are processed within 1–2 business days. You'll receive a tracking email once your order ships.
We currently ship within the contiguous United States. We're not yet able to ship to Alaska and Hawaii, but we're working on it and hope to welcome you soon!
Returns
We stand behind every stitch.
Return window
You have 30 days from delivery to return an item. Returns are started from your account. Once we've reviewed your request, we email you a prepaid label. Your return is final after we receive and inspect the item.
Item condition
Returned items must be unworn and unwashed. Original tags are appreciated. Items without tags, or that show signs of wear, are reviewed case by case; please send photos with your request.
Not eligible for return
- Final Sale items
- Washed items
- Requests made after 30 days
- Items that arrive in a condition different from what you reported
- Items with damage, stains, or odors
Inspection
Every returned item is inspected when it arrives to confirm it matches your reason and photos. Items that don't qualify are returned to you at your cost.
Refunds
Refunds are issued to your original payment method within 5 business days after inspection.
How do I start a return?
Sign in to your account, select your order, and choose the item(s) you'd like to return. Once we've reviewed your request, we email you a prepaid label.
Warranty
What's covered?
Every SOUNOR product is backed by a 1-year limited warranty from the date of delivery against defects in materials and workmanship, including:
- Stitching or seam failures
- Zipper defects
- Fill leakage caused by a seam or shell defect
- Lining tears or delamination not caused by use
What's not covered?
- Normal wear and tear over time
- Improper washing or care
- Accidental damage — cuts, burns, snags, punctures
- Compression damage from improper storage
- Color fading from sun exposure or washing
- Alterations or repairs made outside of SOUNOR
How do I make a warranty claim?
Email order@sounorseattle.com with your order number, a description of the defect, and clear photos. We'll respond within 3–5 business days with a repair, replacement, or store credit.
Contact Us
Have a question not answered here? We'd love to hear from you.
Email: info@sounorseattle.com
We typically respond within 1–2 business days.